Refund policy

No returns or exchanges
Our store does not accept returns or exchanges. Once an item has been received, it cannot be returned, and we do not accept returns or refunds if you change your mind after receiving your order.

Damaged, faulty or lost items
If you received an item that is damaged or faulty, we will happily replace it at no additional cost to you. Please contact us within 48 hours after receiving your order at support@evorahliving.com with a photo of the item showing the size tag and its original packaging. Our team will inspect the photo(s) before issuing a replacement. We can also send a replacement for parcels that are lost in transit. Evorah Living reserves the right to refuse any replacement or refund that does not meet these criteria.

Please do not send your purchase back to the manufacturer.

Incorrect addresses and returned packages
Evorah Living is not liable for lost or misrouted parcels, or for packages returned to sender because of an incorrect address. Please make sure all the information you provide is correct before submitting your order. If you think you entered a wrong address, contact us immediately. If a package is returned to our warehouse, we can repack, relabel and reship it, which involves an additional cost (usually about half of the order total).

Cancellations
You may request a cancellation within 24 hours of placing your order by emailing us at support@evorahliving.com and telling us the reason. Cancellations outside the 24-hour window, or because of the standard shipping time, cannot be accepted, as the shipping process will already have started.

Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Refunds
When a refund is approved, it will be processed within 24-48 hours to your original payment method. Please remember that it can take some time for your bank or credit card company to post the refund. If you have not received your refund yet, please check your bank account again, contact your credit card company, and then contact us at support@evorahliving.com.

Statutory consumer rights
This policy does not affect any rights you may have under mandatory consumer protection laws in your country or region (for example, the right of withdrawal for online purchases in the European Union and the United Kingdom, or consumer guarantees in Australia).