FAQ

Refund & Replacement Policies

If you received an item that is damaged or faulty, we will happily replace it at no additional cost to you. Please contact us within 48 hours after receiving your order.

Evorah Living does not accept returns or exchanges. Once an item has been received it cannot be returned. We can only offer a replacement at no additional cost if:

The item is faulty — damaged, broken or soiled upon arrival.
The parcel is lost in transit.

We do not accept returns or refunds if customers change their mind after receiving their order(s).

Note: Evorah Living will not be held liable for lost or misrouted parcels. Please make sure all the information you provide is correct before submitting your order.

Cancellations

You may request a cancellation within 24 hours of purchase. After that, you will receive a partial refund as we will already have started the shipping process. Please read our product descriptions and processing times carefully before ordering.

How do I track my package?

You will receive your tracking number by email 1–2 days after you place your order. You can also reach our support team at any time at support@evorahliving.com.

How long does it take for an order to arrive?

Once shipped, your order will arrive within 5 to 11 business days, depending on how fast customs clearance takes place. We do not ship to P.O. box addresses. You'll receive an email confirmation once your order has shipped.